Vincent LaMantia of WhosOn tells us how to make online chat work on your website

This week, Jim Hodgson and I talked about online chat with Vincent LaMantia of WhosOn, a chat platform by Parker Software.

As online chat has increased in popularity, a lot of business owners are trying to decide if this is a good solution for their firms but might not know what to look for or what the best practices are. Vincent gave us some really good tips though on how chat can be used effectively and how to avoid misusing or abusing it on your site.

We talked about applications for chat both in sales and support situations and Jim issued Vincent his biggest challenge of the interview — a very important conversation for anyone interested in running chat on their website should listen to. Check out the podcast below!

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